Management Information Systems (MIS) and MEL Officer

Amman, Jordan
Full Time
Mid Level

About The Kaizen Company

The Kaizen Company (Kaizen) is an international development consulting firm and an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven organizational and institutional performance improvements and establish communities of practice that facilitate peer-to-peer learning and the achievement of shared goals. We aspire to transform the nature and impact of development assistance and work to strengthen organizations and institutions through innovative approaches to organizational development, reform, and change.

Jordan Monitoring, Evaluation, and Learning Activity (the Activity) Overview

Jordan Monitoring, Evaluation, and Learning Activity is designed to ensure USAID’s activities in Jordan achieve their intended results through monitoring and evaluation, strategic assessments, and USAID’s Collaborating, Learning, and Adapting approach (CLA). Kaizen will help USAID/Jordan create a dynamic learning environment among development actors, focused on innovation, quality, and knowledge sharing. Through the Kaizen Accelerator, a rapid procurement mechanism, a cohort of Jordanian firms will work with the Activity to successfully deliver activities while simultaneously strengthening their management and compliance systems. The Kaizen approach will provide USAID with high-quality MEL services across its portfolio, build the capacity of local MEL institutions, and ensure programs meaningfully incorporate local participation. The Activity will ensure program sustainability by building the technical and institutional capacity of one or more local firms that are capable of managing the follow-on MEL Activity in the future. 

Responsibilities and Tasks

The purpose of this MIS & MEL Officer position is to support the Monitoring, Evaluation, and Learning Team. This position will be reporting directly to the MIS Manager. It is anticipated that the position will spend approximately 70% of their time supporting MIS assignments, and 30% on MEL tasks.

Under the MIS work, the Officer will support the MIS Manager in providing technical and advisory services to USAID/Jordan Program Office and technical teams in maintaining and operating the Mission’s knowledge management platforms. This includes the web-based performance management system DevResults, DIS and the online Knowledge Management Portal - KaMP ( 

Under the MEL duties of the position, the Officer will support the MEL team in elements such as maintaining the Activity’s indicator tracking, reviewing MEL Plans, supporting desk research for evaluations and assessments, analyzing and visualizing training outcomes, developing surveys on SurveyMonkey, and other tasks as required. 

Responsibilities and tasks will include, but are not limited to:

MIS tasks

  • Support USAID Jordan’s Program Office in operating and maintaining DevResults.
  • Support USAID Jordan’s Program Office during the Performance Plan and Report (PPR) and Portfolio Review period, including verifying data in the DevResults system, working with Implementing Partners to populate their performance data, generating indicator reports, and conducting analyses of data as needed.
  • Help M&E Specialists and Technical Teams coordinate, collect, and consolidate quantitative and qualitative performance management and impact data, as well as indicator information.
  • Provide first line support for both staff in using DevResults to collect, manage, and utilize monitoring data.
  • Participate in developing outreach and training programs to encourage enthusiastic use of the system.
  • Analyze diverse monitoring datasets in support of USAID Jordan’s Office of Program Management.
  • Support MELA evaluations and assessments by providing indicator data reports from DevResults.
  • Support the Mission in the transition process to the DIS, including getting the data set up and ready for the migration to the new system, setting up Mission staff and IP user accounts, provide user training as needed and provide ongoing support to DIS users.
  • Support the population and utilization of USAID/Jordan KaMP, a web-based repository of development information resources designed to improve sharing of data and information between the USAID/Jordan Mission, local implementing partners and development organizations within Jordan.

MEL tasks

  • Support the design of assessments or surveys on SurveyMonkey.
  • Analyze data from training sessions, including but not limited to, overall satisfaction with training sessions and pre/post test data.
  • Review the Activity’s MEL Plan and support the programming staff in aggregating the indicator data for quarterly reporting or other reporting as requested by USAID.
  • Provide preliminary desk reviews for evaluations, assessments, special studies, and other MEL assignments from USAID.
  • Support in the review of IPs MEL Plans to ensure technical soundness.
  • Support the monitoring of certain LMO key activities (e.g., provision of training, implementation of DQAs, evaluations, etc.)


  • Bachelor's degree in Management Information Systems or any relevant field.
  • At least 3-5 years of relevant experience.
  • Basic knowledge in using Microsoft Excel is required.
  • Ability to communicate effectively in English and Arabic, both verbally and written.
  • Experience in an M&E position responsible for implementing M&E activities of international development projects is strongly preferred.
  • Previous experience working in USAID projects is strongly preferred.

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to and proceed with the application. We do not currently use for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.


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