Organizational Transformation, Learning, and Knowledge Management Advisor

Addis Ababa, Ethiopia
Full Time
Senior Manager/Supervisor


Scope of Work: Organizational Transformation, Learning, and Knowledge Management Advisor


SOW Role: Institutional Support Contractor: Organizational Development and Learning Advisor (US citizenship required due to access requirements)

Reporting to: Organizational Transformation Director, Learning Analytics Activity 

I. Specific Challenges to be Addressed 

The United States Agency for International Development (USAID) is Ethiopia’s largest bilateral donor and operates one of the largest and most complex development portfolios in Sub-Saharan Africa. Foreign assistance priorities are in the areas of humanitarian assistance, food security, economic growth, health, education and democracy and governance. The Mission is emerging from a period of significant change, including mandatory evacuation, internal domestic conflict, and domestic travel restrictions. The Mission is launching its five-year strategy development process in FY 2024. The Mission is embarking upon a significant organizational transformation effort to establish full capacity to implement this strategy. 

Djibouti is also a key strategic partner to the United States in the Horn of Africa. Djibouti faces many challenges, including chronic drought and food insecurity; a lack of skilled workers; high unemployment; high electricity costs; poor health indicators; and a growing influx of refugees from throughout the region. Combined, these challenges severely strain the already limited resources of the Djiboutian government. USAID’s focus areas in Djibouti include Basic Education, Democracy, Human rights and Governance, Health, Power Africa, WASH, Women Empowerment and Workforce Development.  

This role will, therefore, support the expansion of both USAID/Ethiopia and USAID/Djibouti capacity through organizational development and learning approaches and methods.

II.     Objective 

The objective of this role is to build capacity within USAID for sustained performance improvement through the identification, definition, and support of interventions that enhance the Mission’s systems, processes, people, and culture in line with the Mission’s Country Development Cooperation Strategy.

III.    Duties/Responsibilities 

This position will be seconded to the Program Office of USAID/Ethiopia and Djibouti and technically reports to the MEL Team Lead within the USAID/Ethiopia Program Office. And administratively, the position reports to the Organizational Transformation Director from the Learning Analytics Activity (LAA), one of two activities under The Learning Project.  The incumbent will serve as an Organizational Development and Learning Advisor for the Ethiopia and Djibouti Missions, staffed as an Institutional Support Contractor by the Learning Analytics Activity. 

Until Summer 2024, this position will coordinate closely with the Mission Strategic Advisor to support organizational health and development initiatives.

Under this Scope of Work, the Advisor shall perform, but not be limited to, the specific tasks specified under the following categories:

Organizational Transformation (70%)

  • Manages and coordinates organizational development (OD) strategies and processes in alignment with the Mission’s OD Strategy and Organizational Health (OH) Framework, including the ongoing adaptation of the Mission’s OD Strategy and OH Framework.
  • Measures the OD needs of Mission, Office and Teams based on the OH Framework.
  • Leads the design, development and implementation of OD-oriented interventions tailored to meet the Mission’s needs and strategic goals, including serving as a primary line of quality control and client management.
  • Prepares resource recommendations that address scoped interventions and provide for effective management of resources by the Learning Project.
  • Designs and executes key programmatic elements of the OD Strategy.
  • Evaluates strategies and programs to measure the achievement of established goals in line with the OH Framework.
  • Assists with the provision of expert facilitation and coaching to supervisors and managers regarding OD methods and tools.
  • Provides consultative services to the Mission and Offices regarding mentoring.
  • Plans and leads short- and long-term planning for OD interventions.

Learning and Knowledge Management (30%)

  • Serves as liaison between organizational development and organizational learning for the Ethiopia and Djibouti Missions – in coordination with internal Agency and external stakeholders.
  • Designs and leads the implementation of strategies to enhance knowledge management (KM) in the Mission.
  • Champions, supports, and coaches on Mission knowledge management (KM) systems, processes, and capacity strengthening.
  • Assesses effectiveness of KM interventions – including Learning Project support – and adapt them for improved effectiveness and efficiency.
  • Ensures KM approaches enable existing and emerging CLA practices.
  • Leads Mission staff and partners to work at the highest standards of CLA and cultivate robust learning.
  • Supports Mission technical office and Learning Project staff to utilize findings and lessons of evaluations and other relevant assessments.
  • Cultivates a culture of innovation, based on inquiry, experimentation, understanding of and tolerance for risk, and a commitment to learning from both success and failure -- based upon USAID policies and guidance.

IV. Timeframe for the Position.  This role will start in Winter 2023, based on an annual contract with opportunity for renewal until 3-6 months prior to close of the LAA activity.

V. LOE for the Position.  This role will be a full-time position based in Addis Ababa.

VI. Qualifications.  The Advisor shall have the following qualifications to be considered for this position (to be considered as minimum unless otherwise noted).


  • An advanced university degree in relevant subject areas, preferably in Organizational Development, Business Administration, HR, International Development, or other related fields.


  • A proven record of excellent management, decision-making, and interpersonal skills.
  • Skills in organizational development, training, coaching, and facilitation.
  • Strong and compelling oral and written English communication skills, suitable for multiple levels of organizational staff, including senior executives, mid-level managers, and entry-level team members. 


  • Experience driving organizational improvement from within organizations, including to reform OD-supportive functions – such as strategy, human resources, internal communications, and knowledge management.
  • At least seven years of relevant experience, including substantial work in developing countries – within Sub-Saharan Africa preferred.
  • Deep understanding of donor, non-governmental organization, or public sector team dynamics, strategy development, and activity prioritization preferred.
  • Multinational private sector, international development, and/or U.S. Government experience preferred.

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to and proceed with the application. We do not currently use for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*